The following are answers to the questions that are most often asked by our customers. Please feel free to contact us if you have any additional questions.
Q: Do I have to get more than one estimate?
A: No, There is no low that says you have to get more than one estimate. If an insurance company requests more than one estimate, explain to them that you want to have your vehicle fixed at Greenwood Collision. If they still request more than one estimate, they can send their own appraiser to our facility to inspect the vehicle.
Q: Do I need an appointment for an estimate and is there a cost?
A: Our estimates are free, usually taken 30 minutes to complete, and we prefer that you make an appointment ahead of time. You may also stop in without an appointment but may have a slight wait as customers with appointments receive preferential treatment.
Q: Can I take my vehicle where I want to have it repaired?
A: Yes, as the owner of your vehicle you have the right to choose where you have it repaired. Most insurance companies have shops that they work with on a regular basis, but you don’t have to agree to work with their preferred shops. We guarantee the same great workmanship, warranty and price. We will begin repairs from any insurance company's estimates.
Q: Do you have towing available?
A: Yes, during normal business hours please call our office at 330-792-6770. After business hours you can call Jeswald Towing at 330-799-7054 and they will gladly pick up your vehicle.
Q: Are there rental cars available?
A: We do not offer LOANER vehicles, however we work directly with Enterprise so we can assist you with setting up your rental vehicle while your vehicle is in for repairs. Enterprise will meet you at our facility and pick you up the day you drop your vehicle off.
Q: Is there a warranty on the repairs to my vehicle?
A: Yes. We offer a limited lifetime warranty on the workmanship; parts and materials follow the manufacturers guarantees.
Q: Can you save my deductible?
A: An honest repair facility will always tell you no. Your insurance policy is a contract between you and your insurance company. It states that if your 're involved in a collision, you are responsible for the first portion of the repairs (your deductible) and any depreciation or betterment on mechanical parts. The insurance company will pay the balance.
Q: How long will my repairs take?
A: Each repair scenario is different; there is no exact time frame that can be promised. The time frame depends on parts availability, extent of the damage, and the processing of the claim by the insurance company. We do everything we can do complete your vehicle repairs as timely as possible.
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